Customers don't leave voicemails in Ottawa winters. They call the next number on Google. AGNT/01's AI answers, qualifies, pages your tech, and texts the customer their ETA — within two minutes. Live in 48 hours.
Book a free strategic audit →35%
of after-hours HVAC calls go to voicemail
$700
average weekly revenue leak per 50-call shop
24/7
availability — including 2am furnace failures
+$140K
incremental annual revenue at $2M shops
01 The leak
Average residential HVAC emergency: $600-$1,200. Industry data: 35% of after-hours calls go to voicemail.
For a contractor doing 50 calls a week, that's $400-$700 per week — roughly $30-50K a year — leaking to whoever answers next.
Generic answering services don't fix this. They can't tell "no heat at 2am" from "filter change next week," they take long to transfer, and they don't integrate with ServiceTitan or Housecall Pro. By the time the message reaches you, the customer is on a competitor's truck.
$50K
Annual revenue leak from missed after-hours calls at a typical Ottawa HVAC shop. Higher in winter. Worse during cold snaps.
02 The deployment
Each one earns its keep before the next. Start with after-hours capture — that's where the emergency revenue lives. Then qualifier, then follow-up.
→ 01
Answers every call. Knows the difference between "AC sounds weird" and "no heat, frozen pipes, urgent." Books standard service into your calendar, pages your on-call tech for emergencies, texts the customer their ETA — within two minutes of the call ending. Logs the job into ServiceTitan or Housecall Pro automatically.
→ 02
Scores every inbound lead in 60 seconds using BANT-lite for HVAC: budget signals, urgency, system age, brand. Hot leads get a same-day callback. Maintenance plan upsells get auto-routed. Tire-kickers get an educational follow-up — not your dispatcher's time.
→ 03
Texts the customer 90 minutes after the tech leaves: "How was the visit? Quick Google review here →". Sends maintenance reminders 6 months later. Reaches out to anyone who got a quote but didn't book within seven days — often with financing options or a small incentive.
03 The stack
No rip and replace. Bilingual EN/FR by default. Greener Homes rebate qualification baked into the lead capture flow.
04 The math
Total incremental revenue · Year one
+$140K
Conservative numbers based on AGNT/01 client patterns. Yours will vary based on truck count, seasonality, and current after-hours capture rate.
+$60,000
After-hours capture (zero missed calls)
+$45,000
Lead qualification → close-rate lift
+$35,000
Review velocity → organic call volume
05 Honest take
We won't sell you what you don't need. Skip AI for now if any of these are true.
The volume isn't there yet. Build to 3-5 trucks first, then we layer AI on top.
We need data to integrate. If everything is on paper or spreadsheets, fix that first. We can recommend where to start.
If you genuinely have 100% capture, AI's lift is smaller. Audit will tell you the truth — most shops think they're at 100% but are actually closer to 65%.
06 Real questions, real answers
Will it disrupt my dispatcher?
No. We deploy in stages. Most clients start with after-hours only. Your dispatcher works the day shift as normal until you see the AI handling overflow well.
What about angry customers?
The AI is trained to de-escalate and immediately route to a human if a customer asks for one. We never trap an angry customer in an AI conversation.
Does it work with my truck-based techs?
Yes. AI texts the on-call tech directly with the job details + customer phone. Tech can confirm or decline with one tap.
Will it handle French calls?
Yes. Bilingual by default — important for Ottawa-Gatineau crossover. AI detects language on the first words.
What if I want to cancel?
Month-to-month. No long-term contracts. We earn the renewal every month or you walk away — your data exports cleanly.
07 Your move
Thirty minutes. We measure your missed-call rate, lead-to-job conversion, and review velocity. We show you the after-hours revenue you're losing tonight — and the 90-day plan to capture it.
Book your audit →